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Bindato

Help from the people who built it.

Email support@bindato.com. Quote the reference from the error page or the link to the run, and we can open the exact request in the logs instead of asking you to reproduce it.

support@bindato.comOpen your run records

Before you write

Three things that make a ticket one reply long

Most questions are answered by the run record. When it is not enough, these let us skip the back-and-forth.

  1. Quote the reference

    Every error page shows a short reference. It is stamped on every log line for that request, so one reference finds what happened.

  2. Link the run

    Each run records what was read, what was written and which step failed. Paste the run's address from your browser, plus the order or record id on the other system — the Amazon order id, for example.

  3. Say whether a retry helped

    A failed run can be retried from its run page once the cause is fixed. Tell us if you already tried, and what the retry reported.

Questions

Common questions

Connecting, disconnecting, and what each integration covers.

How do I connect my Amazon seller account?
Sign in to Bindato, open Connections and choose Amazon. You approve Bindato on Amazon's own Seller Central consent page — you never give Bindato your Amazon password — and the authorisation is stored encrypted for your account only.How the Amazon integration works
Which Amazon orders are imported?
Orders you fulfil yourself (Merchant Fulfilled, MFN), from the marketplaces you pick when you connect. Orders fulfilled by Amazon (FBA) are not imported, because Amazon ships those.
Why does Amazon ask me to authorise Bindato again?
Amazon expires every seller authorisation 365 days after you grant it. Bindato notifies you 30 days before it lapses; re-authorising from Connections keeps the integration running without reinstalling anything.
How do I disconnect Bindato from Amazon?
Remove the Amazon connection in Bindato under Connections, and revoke Bindato's access in Seller Central under Apps and Services → Manage Your Apps. Either one stops new orders from being read.
What support does my plan include?
Each plan's support level is listed on the pricing page. Every customer can email support with a reference or a run link.Compare plans
How do I ask for my data to be exported or deleted?
Email support@bindato.com from the address on your Bindato account. The Privacy Policy sets out what we hold and how long we keep it.Privacy Policy

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